1. What we store
Account data (name, email, username, phone, country), workspace content (contacts, chats, call history, recordings, voicemails, campaign lists) and billing records (wallet ledger, orders) are stored in the operator’s PostgreSQL database. Live state (presence, quotas) lives in Redis.
2. Messages and recordings
Chat messages and call recordings exist so your team can operate a call center; recordings honor a configurable retention window after which audio is deleted automatically. Campaign broadcast calls are not auto-recorded.
3. Site analytics
The public site records anonymous visit events (page, source, device class, coarse geo from IP) to show the operator traffic statistics. No advertising trackers are embedded.
4. Deletion
Workspace owners can delete recordings, contacts and campaigns in-app. Full workspace deletion (including voicemail/recording assets) is performed by the platform operator on request.
5. Security
Passwords are hashed with argon2id, sessions use signed JWTs with revocation, optional TOTP two-factor authentication is available to every account, and administrative actions are audit-logged.
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