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Visual IVR Studio

Design WhatsApp IVR flows with drag & drop

An n8n-style canvas for phone menus: connect Play, Menu, Live agent, Voicemail, Webhook and AI agent blocks, voice them with natural AI text-to-speech or your own recordings, and assign a flow to each WhatsApp number.

Get started freeWatch a call walk the flow
  • Visual canvas with animated, color-coded branches
  • Callers reply by keypad tone, chat digit or spoken words
  • Natural AI voices (ElevenLabs) or uploaded audio prompts
  • Business hours, voicemail, queues, surveys and webhooks
IVR StudioWelcome flow Saved · validated

Start

Incoming call

Welcome prompt

ElevenLabs · Maya

Main menu

1 Sales · 2 Support

Live agent

Support queue

Blocks 4 / 12 Live in 30s
Live walkthrough

Callers can talk, type or tap

WhatsApp calls carry no real DTMF signaling, so the platform detects keypad tones in-band, accepts chat digits typed into the chat during the call, and — with speech recognition enabled — understands spoken choices like “two”, “support” or “bangla” in ~300 ms with automatic language detection.

Welcome flow — live call

Keypad tone
12timeoutStartWelcomeMain menuSales · ext 1Support queueVoicemail
Incoming WhatsApp call — flow started

How the caller replies

Drag, drop, connect

Every block your phone menu needs

Menus & prompts

Multi-level menus with per-menu invalid/timeout audio, retry caps and barge-in.

Live agent & dial extension

Ring departments, extensions or any free agent with queues, hold music, callbacks and after-call surveys.

AI voice agent

Hand the call to an LLM assistant that answers from your knowledge base and escalates to humans.

Logic & data

Condition, set-variable, webhook and goto blocks let flows branch on caller input or your API’s response.

Hours & voicemail

A business-hours block routes closed-hours calls to a separate after-hours flow or voicemail.

Templates

Start from real demo flows and duplicate, export or import any flow as JSON.

No code needed

From blank canvas to live IVR

  1. 1

    Create a flow

    Pick Blank or a demo template in the create wizard; each flow binds to a WhatsApp number.

  2. 2

    Drag blocks onto the canvas

    Right-click quick-add, connect branches, and set prompts per block.

  3. 3

    Voice it

    Type text for AI text-to-speech, pick a voice, or upload WAV/MP3 recordings per prompt.

  4. 4

    Assign & go live

    Set the flow as a number’s flow, tenant default or after-hours flow — changes apply within 30 seconds.

Frequently asked questions

What is a WhatsApp IVR?

An IVR (Interactive Voice Response) answers calls with recorded or AI-spoken menus — “press 1 for sales, 2 for support” — and routes the caller. A WhatsApp IVR does this for calls made to your WhatsApp number instead of a phone line.

Do I need to code to build a flow?

No. Flows are built on a visual canvas with drag-and-drop blocks and connected branches. Developers can still use Webhook blocks to call external APIs and branch on the response.

How do callers choose menu options on WhatsApp?

Three ways: keypad tones (detected in-band), digits typed into the WhatsApp chat during the call, or spoken words when speech recognition is configured — including instant realtime voice catch with language detection.

Which voices can the IVR use?

ElevenLabs natural AI voices (with per-tenant accounts supported), Cartesia or PlayHT via admin config, uploaded WAV/MP3 recordings, or the built-in system voice as a fallback. Prompts are cached, so repeated text costs nothing.

Can different numbers have different menus?

Yes. Each WhatsApp number can have its own assigned flow, with a tenant-wide default and a separate after-hours flow driven by your business-hours schedule.

Can the IVR hand off to a human?

Yes — the Live agent block rings browser agents and SIP softphones with queues, hold music, queue-position announcements, callback offers and post-call rating surveys.

Explore more

Call Center

Run a full cloud call center on WhatsApp: auto-answered inbound calls, IVR menus, agent routing, hold queues, live monitoring, recording and SIP softphones.

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Order Confirmation

Confirm cash-on-delivery orders automatically: an AI voice calls the customer on WhatsApp, speaks the order, and captures confirm/cancel by keypress, speech or reply.

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Call Recording

Record WhatsApp calls automatically: IVR prompts, caller audio and agent legs mixed onto one timeline, with an in-app player, downloads and retention controls.

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Features

Explore every module: cloud call center, visual IVR, voice broadcast, bulk messaging, team inbox, CRM, order-confirmation calls, number checker, recording and booking.

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Build your first IVR flow in minutes

Create your workspace, link a WhatsApp number by QR, drag your menu together and go live — no code, no Meta approval, no per-message API fees.

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