Every WhatsApp call, recorded end-to-end
Flip one switch and every call records automatically — the IVR greeting, the caller, the agent leg (browser or SIP) — mixed onto a single wall-clock-aligned recording you can play, download or audit later.
- Auto-record every call, or record on demand in-call
- One mixed timeline: IVR + caller + agent audio
- In-app player with seek, ±10s skip and speed control
- Retention windows and owner-only delete
Built for QA, disputes and training
Recording studio page
Day-grouped recordings with search, direction filters, a 14-day volume chart and per-call playback.
Owner controls
Tenant-wide auto-record toggle; agents can also start/stop a manual recording during a call.
Plan-gated feature
Recording is a subscription feature — enable it on the plans you sell; existing recordings stay playable after downgrades.
Retention janitor
Recordings older than the configured retention window are cleaned up automatically.
Frequently asked questions
Can WhatsApp calls be recorded?
Yes — because the platform terminates the call server-side, it can tee all audio into a recording session: IVR prompts, the caller and the agent leg are mixed onto one aligned timeline WAV.
Are broadcast campaign calls recorded?
No — campaign/broadcast calls are never auto-recorded by design. Recording covers real conversations: inbound calls and dialer calls.
Who can listen to recordings?
Owners see all tenant recordings; agents see only their own calls. Deleting is owner-only and removes the stored audio.
How long are recordings kept?
A configurable retention window (default 7 days) auto-deletes old audio; set it longer or to keep-forever as policy requires.
Is the caller notified?
That is your legal responsibility and varies by country — add a “this call may be recorded” line to your IVR greeting where required.
Explore more
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Build WhatsApp IVR menus visually: drag-and-drop blocks, AI voices, DTMF + speech input, business hours, queues, voicemail, surveys and webhooks. No code needed.
Learn moreTeam Inbox
A real-time shared WhatsApp inbox for your whole team: replies, reactions, voice notes, media, group chats, read receipts and call logs — across every linked number.
Learn morePricing
Simple prepaid pricing for the WhatsApp call center: wallet top-ups, monthly plans with quotas, multi-month discounts, coupons and pay-as-you-go country rates.
Learn moreReady to try it on your own number?
Create your workspace, link a WhatsApp number by QR and go live in minutes — no Meta approval, no per-message API fees.